NC 211 is an information and referral service provided by United Way of North Carolina. Families and individuals in all 100 counties in North Carolina can call to obtain free and confidential information on health and human services within their community. Available in most languages, NC 211 is open 24 hours a day, seven days a week, 365 days a year.
NC 2-1-1 maintains a robust database with information on thousands of programs and services in North Carolina. Callers are referred to organizations in our local community best equipped to address their specific health and human services needs including food, shelter, energy assistance, housing, parenting resources, healthcare, substance abuse, as well as specific resources for older adults and for persons with disabilities, and much more.
When an individual calls NC 2-1-1, a trained call specialist will conduct a search based on his or her geographic location to identify resources based on the caller’s current needs. In addition to contact information for the community resource, the call specialist will provide eligibility requirements, the intake process for a program, the hours of operation, any requirements for appointments, and accessibility information, when available.